Frequently Asked Questions
Everything you need to know about buying and selling premium bikes.
Are all bikes inspected before they are listed?
Yes, every bike in our inventory undergoes a rigorous 141-point professional inspection and a full service by our master mechanics to ensure it meets our high performance standards.
What is the Certified Pre-Owned (CPO) program?
Our CPO program guarantees that your bike has been professionally tuned, includes a transparent condition report, and is backed by our dedicated support team for a worry-free riding experience.
How do I sell or trade-in my current bike?
You can submit photos and details of your bike through our online portal to receive a valuation. Once approved, you can choose between a direct payment or a store credit trade-in bonus.
What is your return policy for bikes and frames?
We offer a 30-day 'Ride It & Love It' return policy. If you aren't completely satisfied with your purchase, you can return it for a full refund, minus any applicable shipping fees.
Do you offer financing options for large purchases?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to ride now and pay over time with transparent terms and no hidden fees.
How are bikes shipped and do they require assembly?
Bikes are shipped in our custom-designed protective boxes. They arrive 95% assembled; you typically only need to install the front wheel, seatpost, and handlebars using the provided tools.