Returns & Exchanges
At The Pro's Closet, we want you to be completely satisfied with your gear, which is why we offer a 30-day no-hassle return policy on all bikes, frames, and components. If your purchase doesn't meet your expectations, simply initiate a return within 30 days of delivery for a refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Carefully pack your items in their original packaging, ensuring all components and accessories are included to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and securely attach it to the outside of your package.
Receive Your Refund
Once our technicians inspect your return at our warehouse, we will process your refund to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing